Frequently Asked Questions

Everything you need to know about shopping with Book Grocer

What is your standard shipping timeframe?

We offer standard shipping across Australia within 3-7 business days. International shipping times vary by location but typically take 10-15 business days.

How do I return an item that doesn't fit?

We offer a 30-day return policy for all fashion items. Products must be unworn, unwashed, and have all original tags attached to be eligible for a full refund.

What payment methods do you accept?

We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like PayPal, Apple Pay, and Google Pay.

How can I track my order?

Once your order has been dispatched, you will receive an email containing a tracking number and a link to the carrier's website to monitor your delivery.

Are your clothing items true to size?

Most of our items follow standard Australian sizing. We provide a detailed size guide on each product page to help you find the perfect fit before purchasing.

Do you offer sustainable or eco-friendly collections?

Yes, we are committed to ethical fashion. Look for the 'Eco-Choice' badge on our products to find items made from organic cotton, recycled materials, and sustainable dyes.